Refund Policy

Refund Policy
At Olentia Life, we strive to provide the highest quality products and an exceptional customer experience. If you are not entirely satisfied with your purchase, we're here to help.

Returns & Refunds
Due to the nature of our products (consumables), we do not accept returns unless the product is damaged or incorrect.

Eligibility for Refund
You may be eligible for a refund under the following conditions:

The product received is damaged, defective, or not as described.

You notify us within 48 hours of delivery with valid photo/video proof.

The product remains unused and is in its original packaging (where applicable).

How to Request a Refund
Email us at [olentialife@gmail.com] or WhatsApp us within 48 hours of receiving the product.

Include your order ID, a brief description of the issue, and clear images/videos showing the problem.

Our team will review your request and respond within 2-3 business days.

Refund Process
Once approved, your refund will be processed to your original payment method within 5–7 business days.

We may offer store credit or replacement, based on your preference and product availability.

Non-Refundable Items
Products returned without prior communication and approval.

Taste preferences or personal dislikes do not qualify for refunds, as our products are clearly described and labeled.